Privacy Policy

Personal Information

When you contact Ember Quest Architecture or use our services, we may collect:

• Name, email address, and phone number
• Mailing address and property location details
• Project requirements and preferences
• Communication records and consultation notes
• Payment information and billing details

Technical Information

Our website may automatically collect:

• IP address and browser information
• Website usage patterns and preferences
• Device type and operating system
• Cookies and similar tracking technologies

We use your information to:

• Provide sustainable architectural design services and consultations
• Communicate about your projects and respond to inquiries
• Process payments and manage contracts
• Improve our eco-friendly design services and website experience
• Send relevant updates about sustainable building practices (with your consent)
• Comply with legal obligations and professional standards

We may share your information with:

• Service Providers: Contractors, engineers, and consultants working on your project
• Professional Partners: Environmental consultants and sustainable building specialists
• Legal Requirements: Government agencies for permits and building code compliance
• Business Transfers: In the event of a merger or acquisition

We never sell your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your information:

• Encrypted data transmission and secure storage systems
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure disposal of physical and digital records when no longer needed

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our sustainable design content and user experience
• Provide personalized content about eco-friendly architecture

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Object to certain uses of your information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

To exercise these rights, contact us using the information provided below.

We retain your information for as long as necessary to:

• Provide ongoing architectural services and support
• Comply with professional licensing requirements (typically 7 years)
• Meet legal and regulatory obligations
• Resolve disputes and enforce our agreements

Our website may contain links to third-party websites, including:

• Sustainable building material suppliers
• Environmental certification organizations
• Professional associations and partners

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to active clients
• Updating the "Last Updated" date at the top of this policy

If you have questions about this privacy policy or our data practices, please contact us: